Not a Good Start: How an Accommodation Issue almost spoilt my first impression of a wonderful city
Primo Hotel (ex Première classe Roissy - Goussainville)
That said I wish I had looked at some reviews before booking to stay at The Première classe Roissy in Goussainville, just outside of Paris, because these remarks and figures would have definitely changed my mind (and they are completely right)
So here's the story....
By this time we utterly fed up, we had thought we would be enjoying the sites of Paris by this point but instead we were trying to get our money back from a disgusting hotel.
What sort of hotel cannot refund a customer, and what sort of hotel refuses to refund a nights stay when we didn’t use the room and what was provided was not fit to stay in?
The manager even said that he knew that people smoked in the room but what could he do about it? What a joke! No non-smoker or family would ever want to stay in the rooms there, they are not as advertised and they are not clean.
In the end we decided we had to walk away, forget about it and enjoy our time in Paris. I had no idea if I would ever get my money back but I knew I needed to let it go or the end of the holiday would be ruined.
On the 1st September after being home for a couple of weeks and having had no word from the hotel I emailed to find out what was happening. The reply I received is below-
My only advise going forward is to: one have a quick browse of the reviews before you go, two always ask to look at the room first if you have any concerns, and three never stay at the Primo Hotel Goussainville.